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Do you part ship orders?
  We do not part ship orders. If you have placed an order that includes some items that are not currently available (pre-orders), your whole order will not ship until at least the date in which your pre-orders are available. If you would like two shipments, please place two separate orders.
When do you take payment for a pre-order?
  We take payment for a pre-order as soon as the pre-order has been placed. Please be aware of this when placing a pre-order
Why has my pre-order not shipped yet?
  The shipping date specified for your pre-order is the earliest in which your pre-order may ship and should only be used as a guide. Whilst we will make every effort to ship your order on this date, sometimes this is not possible.