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Shipping and Returns
How will you ship my order?
  We wrap each of your highly-detailed models individually and with the utmost care before boxing and shipping. UK orders are typically shipped by Royal Mail although we also use couriers for larger domestic orders. International orders are typically shipped by courier however we may, on occasion, ship by Royal Mail. Import taxes that may be applied to your order are, unfortunately, out of our control.
My order has shipped. How long will it take for my order to arrive?
 

You can find out how long it will take for your order to arrive by referring to the table below. These shipping times are from the date that your order is despatched. Please note that unavoidable delays sometimes happen that are outside the control of Studio Sparta. As a rule, please allow 28 days for your order to arrive before contacting Studio Sparta.

Destination

Delivery Time

UK

2-3 working days

Mainland Europe

4-7 working days

North America

5-8 working days

Rest of World

6-10 working days

My product is damaged
  Please contact us via the online form. We will typically ask for photos of the damage to help our quality control team. We will then endeavor to resolve the problem as quickly as possible.
Shipment to Russia
  Customs authorities in Russia have tightened restrictions on import shipments. Any order sent to a private individual now undergoes thorough examination leading to customs holds and delays in delivery. Our courier has advised us that they will not ship packages to private addresses in Russia. As such, we are only able to accept orders from Russia in which the destination is a business address. Spartan Games will do everything possible to ensure that our Russian customers are able to receive their orders, but due to these additional restrictions delivery time is at least 6-8 weeks. We apologise for this unavoidable delay.
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
How much is my shipping?
 

You can find out how much it will cost to ship your order by referring to the table below. As highlighted in the table, all orders that are above £100.00 in value will be shipped via our courier for free.

Order value up to

UK

Rest of Europe

Rest of World

£25.00

£3.00

£4.00

£6.00

£50.00

£5.00

£6.50

£10.00

£70.00

£7.00

£9.50

£14.00

£100.00

£9.00

£12.00

£18.00

Over £100.00

FREE

FREE

FREE

My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us via the online form.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us via the online form.
I received the wrong product.
  If you feel that you have received the wrong product, please contact us via the online form.
My product is missing parts.
  Please contact us via the online form. Please be as specific as you can about the part that is missing so that we can resolve the issue as quickly as possible.
What is your return policy?
 
  • We are entitled to refuse or cancel any order we receive and, in the unlikely even that we wish to do so, we will notify you by email and refund monies paid for goods that will not be supplied.
  • You may cancel your order at any time before it is shipped by email to katie@spartangames.co.uk. Orders that have not been shipped will be cancelled immediately and your payment will be refunded.
  • If your order has shipped and you wish to return the goods, please notify us by email to katie@spartangames.co.uk. We will refund your payment, less shipping costs, provided that the goods are returned to us in a saleable condition within 30 days.
  • Goods that are incorrectly supplied, i.e. damaged or mispacked will be replaced free of charge and sent post free.

When will my order ship?
  We aim to try and despatch orders with 3-5 working days of receipt of payment and typically less providing products ordered are in stock. However, during busy times this period can unfortunately lengthen. You can email us via the online form for the status of your order in the event of it going past 12 days.